To the Residents of the City of Calgary:

Requesting water service be turned off/on 

Fees
Important note: Starting September 1, 2023, the following service fee will be applied for water service valve off/on requests to recover the cost of providing this optional service.

• The single service fee applies for turning the water service either off or on.
• The full-service fee applies for turning the water service off and on.

The City will mail an invoice to the property owner or business who requested the service appointment

Service time period	Fee	Service type
During regular work hours	$57.22	Single Service
	$114.44	Full Service

Cancellation and missed appointments
If you need to cancel or reschedule your appointment, please contact your appointment provider (Metercor or 311) by 3 p.m. the day before your scheduled appointment. Missed appointments or appointments cancelled without notice will incur the following fee.

Service appointment time period	Fee
During regular work hours	$57.22

Property access 
To provide this service, a person 18 years or older must be present at the residence. This is to prevent property damage and to allow our crews to verify they are at the proper location.

Please enter your appointment details below.