Dear Valued Customers,

We would like to inform you that we are no longer able to accept new bookings for Service Valve Calls.

To schedule or reschedule your Service Valve i.e. Water turn On/Off appointment, please email the City at waterservicevalve@calgary.ca including your address and contact information details as City will reach out directly.

We appreciate your understanding and continued support.

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To the Residents of the City of Calgary:

Requesting water service be turned off/on 

Fees
Important note: Starting September 1, 2023, the following service fee will be applied for water service valve off/on requests to recover the cost of providing this optional service.

• The single service fee applies for either turning the water service off only or turning water service on only.
• The full-service fee applies for turning the water service off and then turn it back on.

The City will mail an invoice to the property owner or business who requested the service appointment

Service time period	Fee	Service type
During regular work hours	$57.22	Single Service
	$114.44	Full Service

Cancellation and missed appointments
If you need to cancel or reschedule your appointment, please contact your appointment provider (Metercor or 311) by 3 p.m. the day before your scheduled appointment. Missed appointments or appointments cancelled without notice will incur the following fee.

Service appointment time period	Fee
During regular work hours	$57.22

Property access 
To provide this service, a person 18 years or older must be present at the residence. This is to prevent property damage and to allow our crews to verify they are at the proper location.

Extended vacancy of property
Water service can be temporarily disconnected for long vacation periods or for rental properties where there is a gap in occupancy.

Please be aware that the monthly service charges will continue during the period including water treatment and supply, wastewater collection and treatment, and stormwater management. Learn more about water rates.